Understanding Your Phone Options When Starting a Small Business

VOIP Phone Options

Small businesses have plenty of options when it comes to phone service. Most small businesses need some sort of phone service, whether to call customers, to allow customers to call in, or even just to set up new partnerships and products. However, it’s common for phone service to be a huge expense that small businesses feel like they just can’t pay for. Here’s everything you need to know about your options for phone service.

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Types of Phone Service

There are generally three different types of phone service you may be able to take advantage of as a small business.

  • Landline

The most commonly-used form of phone communication for businesses is a landline phone. Landlines have been around the longest, and they’re the type of phone most businesses gravitate toward. These phones typically sit on a desk, and they’re the go-to for businesses that employ a lot of desk workers to run day-to-day management.

  • Mobile

As technology has continued to progress, mobile phones have become an option for some businesses. A business might give employees a second phone or may request that employees use personal phones for business work. This allows employees to be more mobile and access their job anywhere, even if they’re not at their desk.

  • VoIP

One of the most recent additions to the phone service world is a VoIP. This stands for Voice Over IP and refers to a method of phone service that uses the internet to transmit and receive calls. A VoIP can route calls through either a desk phone or a smartphone app, making it ultra-convenient, and it utilizes your existing internet infrastructure.

The Benefits of VoIP Over Another Option

Why are so many businesses choosing a VoIP over other options? Consult this guide to VoIP phone service to understand why your business could benefit from a VoIP.

  • Ease of Use

A VoIP is much easier to use for your employees and your customers than either a landline or a mobile phone. Landlines have to stay in one place, making it impossible for your employees to contact customers on the go, and mobile phones don’t allow you to transfer calls for your customers. On the other hand, a VoIP offers the ability for your employees to switch between a mobile phone and a desk phone at any time.

  • Workplace Connectivity

Connectivity is a massively important consideration to pay attention to. As a company, you need to make sure that your employees can connect to your customers whenever and wherever. Multiple mobile phones is frustrating and clunky, and desk phones have to stay in one spot. A VoIP allows your employees to get in contact with employees anywhere while still keeping their personal and professional lives separate.

  • Price

Price is one of the most important components of setting up a small business. After all, a small business doesn’t have as much money as a large business in the same industry. A landline can run you up to $1,000 per user annually, and a mobile phone service can be up to $960.


Small businesses need to make the most of everything they do. Whether it’s managing employees, handling inventory, or setting up a calling system, you need to make sure you’re doing the most with what you have. That’s why so many businesses are choosing a VoIP. If you’re looking to save money and serve your customers better, make sure you consider a VoIP for your company’s phone service.

By Diane Hendricks